Legal
Privacy Policy
Last updated: January 2026
Information We Collect
We collect information you provide directly to us, including: full name, email address, phone number, company name, government-issued identification (for KYC), and transaction details. We also collect technical data such as IP address, browser type, and usage data through cookies and analytics tools.
How We Use Your Information
We use your information to: process transactions and orders, verify your identity (KYC), communicate with you about your account and orders, send transactional emails and notifications, comply with legal obligations, and improve our services.
Data Sharing
We do not sell your personal data. We may share your information with: regulatory authorities as required by law, licensed freight forwarders and logistics partners for shipment processing, accredited assay laboratories for gold testing, and payment processors for transaction handling.
Data Security
We implement industry-standard security measures including SSL/TLS encryption, secure password hashing, JWT authentication, and role-based access controls. Documents are stored securely with access controls. However, no method of transmission over the internet is 100% secure.
Data Retention
We retain your personal data for as long as your account is active and as required by Kenyan law. Transaction records are retained for a minimum of 7 years in compliance with financial regulations. You may request deletion of your account data subject to legal retention requirements.
Your Rights
Under Kenyan data protection law, you have the right to: access your personal data, correct inaccurate data, request deletion of your data (subject to legal requirements), object to processing, and data portability. Contact privacy@ssckenya.org to exercise these rights.
Cookies
We use essential cookies for authentication and session management. We do not use advertising or tracking cookies. You can disable cookies in your browser settings, but this may affect website functionality.
Contact
For privacy-related inquiries, contact us at info@ssckenya.org.